Note: All Members (Participants) must contact their Home Local Union or Fund office for all issues regarding ERTS.
Q3: When I go to the ERTS application I get "The Page Cannot Be Displayed" Error Message.
Q4: Where do I call or email to get technical support?
Q5: What is the minimum system requirement for the system used to access the ERTS system?
Q6: What if I don�t have access to a computer?�
Q7: What kind of security is built into the ERTS system to protect my member�s information?
Q8: How often do I (Member) have to register with my Local Union Hall?
Q9: What do I (Member) do if I decide to travel to another Local to work or sign their books?
Q10: How often do I (Member) need to access ERTS and change information?
There are two potential causes for this problem.
A1.1: The application runs on a secure server. There are different versions of the Microsoft Internet Explorer (IE) and Netscape Navigator that encounters problem when connected to a secure server that uses session cookies to manage the user secure connection. Solution, make sure the operating system is at the most current patch level. Microsoft has provided several security patches for its operating systems and those patches are available at http://www.microsoft.com/windows/downloads/default.mspx.
THE AOL BROWSER IS CURRENTLY NOT SUPPORTED
For Windows ME (with the latest updates from Microsoft), use IE 5.0, 5.5 & 6.0 SP1 or Netscape 4.8 and above
For Windows 98 (2nd Edition), use IE 5.0 & 6.0 SP1 or Netscape 4.8 and above
For Windows 2000 (SP3), use IE 5.5, 6.0 SP1 or Netscape 4.8 and above
For Windows XP (SP1), use IE 6.0 SP1 or Netscape 4.8 and above
JAVA and JavaScript must be enabled for the browser used
A1.2: If the user infrastructure uses a PROXY Server to access the Internet, this could also cause a problem when logging onto the application. The application uses port 443 for the secure connection and cannot be redirected. Direct access must be provided to allow the users to connect to the application. The Proxy server needs to allow direct connection on port 443 through the firewall.
The following browser configuration settings are needed when connecting to the ERTS system in a Proxy Server environment:
I. Netscape Browsers: Select Edit ==> Preference ==> Advanced ==> Proxies. Change the Manual Proxy Configuration �Exceptions� pane labeled �Do not use proxy servers for domains beginning with:� by adding erts.ibew.com. Save the changes, close all Netscape windows and restart the browser.
II. Microsoft IE Browsers: Select Tools ==> Internet Options ==> Connections Tab ==> Click LAN Settings. At the bottom of the window the �Use Proxy Server� checkbox should be checked. Click on the �Advanced� to get the proxy settings. At the bottom of this window in the �Exceptions� pane, labeled �Do not use proxy servers for domains beginning with:� add erts.ibew.com. Save the changes, close all IE windows and restart the browser.
Q2: When I attempt to logon to the system I keep getting �Your login attempt failed, Please check the UserID or Password�?
A2: You have not entered the UserID or password exactly as they were issued. Remember the UserID and password are case sensitive so check to make sure the CAPS lock is off. If you have made 5 or more failed attempts to access the system, then the account is locked and you must contact the Reciprocal Administrator�s (RA) office at 202.728.6121 or email the RA at reciprocity@ibew.org to get the account unlocked.
Q3: When I go to the ERTS application I get "The Page Cannot Be Displayed" Error Message.
A3: Make sure if you bookmark the ERTS URL you bookmark the "Main" page only. You cannot bookmark any other page in the ERTS system, this error will appear because the application requires you to login and validate your role before accessing any other page.
Q4: Where do I call or email to get technical support?
A4: Please contact Allen Bates Technologies Customer Service at 888.728.9904 or email them at erts@tech.com with a description of the problem experienced and your contact information between 8:00 AM � 8:00 PM EST.
Q5: What are the minimum system requirement for the system used to access the ERTS system?
A5: The application runs best on the following minimum system configuration:
����������� CPU:��������������� Pentium II 500 MHz
����������� Memory:���������� 64 MB RAM
����������� Disk Space:����� 1 Gb � needed only if files are being uploaded
to the system
����������� Internet Connection:������ 56K and above (e.g. ISDN, DSL, or T1)
Q6 What if I don�t have access to a computer?
A6: You can access ERTS from any computer that has Internet access
with a current version of one of the commonly used Web browser.
See question #1 for browser information. Public Libraries and Cyber caf�s
are a great source for public computer usage.
Q7: What kind of security is built into the ERTS system to protect my member�s information?
A7:The ERTS system is hosted in the AT&T hosting center, which
provides Defense Department level security access to all servers and
24x7x365 availability. AT&T provides redundant power from two independent
suppliers to the facility and they have heavy-duty backup
generators to provide 48 hours of additional power as a fail-safe power supply.
The servers are behind firewalls with only the Secure Socket
Layer (SSL) port (443) accessible to the outside. All connections and client
communications to the server are encrypted via a 128-bit Entrust
server certificate. The application database servers are behind an additional
firewall that only provides access to the Web servers on a trusted
port. Current online banking applications also use this configuration to provide
access to their customers.
Q8: How often do I (Member) have to register with my Local Union Hall?
A8: One time. This initial Participant Registration is a one-time requirement.
Q9: What do I (Member) do if I decide to travel to another Local to work or sign their books?
A9: Nothing.� If you have registered with your Local Union, then
there is really nothing else to complete. The Local you are traveling to will
verify with your home fund designation and you are now ready to go to work
in their Local!
Q10: How often do I (Member) need to access ERTS and change information?
A10:� Virtually never. Once your home fund has been selected (at
the initial registration), you shouldn�t have any need to access ERTS
unless you are updating your personal information such as a change in address.